Refund & Return Policy

This Refund & Return Policy explains how billing, cancellations, refunds, and returns work for the Baripex membership and any medications prescribed through the platform. It should be read together with our Terms of Service.

1. Membership billing

Your Baripex membership is billed as a recurring subscription. Your first payment is charged when you start, and subsequent payments recur on your billing date until you cancel. Prices are shown at checkout before you confirm.

2. Cancellations

You may cancel your membership at any time from your account dashboard or by contacting support. Cancellation stops future charges. To avoid being billed for the next cycle, cancel before your renewal date. Cancelling does not automatically refund a charge that has already been processed.

3. Evaluation fees

If your initial payment includes a medical evaluation and a licensed clinician determines that treatment is not appropriate for you, we will refund the medication portion of your first charge in accordance with the terms presented at checkout. Fees attributable to the clinical evaluation already performed may be non-refundable.

4. Medication returns

For health and safety reasons, and consistent with law, prescription medications cannot be returned, resold, or reused once they have shipped. This means that, except where required by law, we are unable to offer refunds for medication that has already been dispensed and shipped.

5. Damaged, defective, or incorrect shipments

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@baripex.com. We will work with the pharmacy to arrange a replacement or an appropriate resolution.

6. How refunds are issued

Approved refunds are issued to the original payment method. Please allow up to 5–10 business days for the refund to appear, depending on your financial institution.

7. Chargebacks

If you have a billing concern, please contact us first — we're happy to help resolve it quickly. Filing a chargeback without contacting us may delay resolution.

8. Contact

To request a refund or ask a billing question, contact us at support@baripex.com or (904) 444-2903 during Monday–Friday, 9:00 AM – 6:00 PM ET.